Services

Send an enquiry with your route and dates so the team can discuss flight options to explore. Before confirming any booking, review the itinerary and fare conditions, including baggage, changes and refunds.

What to share: Share origin and destination, preferred dates or flexibility, number of travellers, cabin preference, baggage needs and any transit points. Passenger names must match travel documents; provide sensitive documents only through an appropriate secure channel if requested.

Important to know: Availability, schedules and fares can change until a booking is confirmed. Airline rules and entry requirements depend on nationality and itinerary; check the relevant official guidance before travel.

Further reference: IATA Travel Centre: travel requirements

Start by sharing your travel context. The team can help clarify the general questions to check and whether further application guidance is relevant; any application assistance depends on the applicable authorized channel and its scope.

What to share: Share your nationality, country of residence, intended dates, purpose of visit and any known host or accommodation details. Do not send passport copies or other sensitive documents until requested through an appropriate secure channel.

Important to know: Eligibility and application routes vary by traveller and can change. UAE authorities make the decision on applications; no visa outcome or timing is guaranteed. Check current government guidance before making non-refundable plans.

Further reference: UAE government: tourist visa information

Tell us where you plan to travel and the team can discuss the requirements to check and the general document-preparation questions for your case. Any application support depends on the destination, applicant circumstances and the relevant service channel.

What to share: Share your nationality, residence, destination, travel dates, trip purpose, transit points and passport expiry date. Mention any known prior application issues; send personal documents only when requested through an appropriate secure channel.

Important to know: Visa rules, forms and health requirements depend on nationality and the full itinerary and may change. Only the responsible government authority decides an application. Confirm current requirements with official sources before travel.

Further reference: IATA Travel Centre: travel requirements

Share the kind of break you have in mind and the team can discuss destinations, possible inclusions and options to request from travel suppliers. Review a written itinerary and its inclusions before deciding whether to proceed.

What to share: Include destination ideas, travel dates and flexibility, traveller count and ages, departure city, interests, accommodation preferences, mobility needs and an approximate budget range.

Important to know: Prices, availability and package inclusions depend on suppliers and are not confirmed until the relevant booking terms are accepted. Check cancellation, change, baggage and entry conditions for each component.

For meetings, incentives, conferences or exhibitions, share the event outline so the team can discuss attendee travel, accommodation and transfer requirements and which supplier quotations may be relevant. Agree scope, responsibilities and deadlines in writing before any group booking is made.

What to share: Share event city and dates, estimated attendee count, departure locations, room or transport needs, accessibility requirements, preferred schedule and the person coordinating approvals.

Important to know: Venue, transport and accommodation capacity, pricing and contract terms depend on third-party suppliers. Group names, deposits, changes and cancellation deadlines may be governed by separate supplier terms.

Describe the document and where it will be used so the team can help identify which official requirements to check. The process may involve different authorities depending on the document and its country of issue; confirm the required sequence before sending originals.

What to share: Share the document type, issuing country and authority, intended country and purpose, whether it is an original or copy, and any translation or deadline requirements. Provide a scan only if requested through a secure channel.

Important to know: Attestation authenticates signatures or seals; it does not certify the contents of a document. The required route depends on origin and document type, and the receiving institution may have additional rules.

Further reference: UAE Ministry of Foreign Affairs: attestation

Tell the team whether you are asking about Umrah or Hajj and your preferred travel period. They can help you identify planning questions and current official information to check; Hajj and Umrah are distinct and have different rules and calendars.

What to share: Share your intended pilgrimage, preferred dates, departure city, number of travellers, nationality and any mobility or accommodation considerations. Do not send passport copies until requested through an appropriate secure channel.

Important to know: Current Umrah platforms and calendar are published by Saudi Arabia’s Ministry of Hajj and Umrah. Hajj has separate season and official authorization rules; SMARTFLY does not grant Hajj authorization. Confirm current requirements with official sources.

Further reference: Saudi Ministry of Hajj and Umrah: Umrah

Share your trip outline and the team can discuss the cover questions to review with an insurer or policy provider. Before purchase, read the full policy wording and schedule and ask the insurer to clarify any uncertainty about your circumstances.

What to share: Share destination, travel dates, traveller ages and the activities planned. Review how the policy treats medical care, pre-existing conditions, cancellation, delays, baggage, excesses and emergency assistance.

Important to know: Cover, limits, eligibility and exclusions are set out in the insurer’s own policy documents and vary by product and traveller. Do not assume an activity, medical condition or expense is covered without written confirmation from the insurer.

Provide the flight and pickup information so the team can discuss a suitable transfer request and any supplier details to confirm. Check the pickup instructions and waiting, delay and cancellation terms before travel.

What to share: Share airport and terminal, flight number, arrival or departure time, pickup and destination addresses, passenger count, luggage, child-seat needs and mobility requirements.

Important to know: Vehicles and pickup times depend on operator availability and the confirmed booking. Flight delays, waiting charges, meeting points and changes are subject to the operator’s terms.

Tell the team what you would like to see and when you are available. They can discuss possible activities and the operator information to review, including meeting points, duration and what is included.

What to share: Share dates, location, number and ages of participants, preferred language, interests, accessibility needs and any timing constraints.

Important to know: Activities, access, opening hours and schedules can depend on operators, weather and local conditions. Check age or health restrictions, inclusions, cancellation terms and any separate entry requirements before confirming.